Refund policy

We understand that there are times when you receive items and decide that you no longer want them. In this instance, unwanted goods have to be returned within 10 days. As soon as we receive the unwanted item in perfect condition we will refund your card. Please note however, that delivery charges for unwanted items will not be refunded nor will Aviation Retail Direct pay delivery costs for the return of unwanted items. If the item received is different from your order, please accept our apologies and contact Aviation Retail Directas soon as possible to arrange returning the wrong item and delivery of the correct item. Items being returned to Aviation Retail Direct due to being unwanted/ordered in error must be received by us in a re-saleable condition.

Damages and issues

Please report any faulty/damaged items received to Aviation Retail Direct immediately, and for further advice on returning the item. Aviation Retail Direct will endeavour to replace any damaged/faulty items where possible. If this cannot be achieved due to unavailability then you can request a full refund; please contact Aviation Retail Directfor advice. When returning your item, please re-use the original packing where possible, or pack the item securely in a similar fashion. Please ensure you include your full name and address, a contact telephone number, and any requests for replacements/refunds within the parcel.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.