How can we help?

UK delivery starts from £4.95. For selected small or lightweight items, delivery starts from £3.50.

The delivery charge shown at checkout will depend on the items in your order and the available delivery service.

Aviation Retail Direct offers worldwide delivery. Subject to availability, we aim to dispatch orders received by 1:00pm on the same working day.

Typical delivery times are:

• UK: up to 3 working days
• Europe: approximately 10–12 days
• Rest of the world: approximately 15 days

FedEx and UPS deliveries are usually faster. Please allow up to 28 days for delivery before contacting us.

Orders are dispatched worldwide using Royal Mail Airmail (Signed, Tracked, or Tracked & Signed depending on destination) or FedEx / UPS for larger, heavier or higher-value items.

The delivery method used depends on the size, weight, value and destination of your order.

Items marked as available may either be in stock or available from our suppliers within a reasonable timeframe.

Due to limited production runs, products can sometimes sell out before website information is updated. If you'd like an update on a particular item, please contact us.

Pre-order lets you reserve an upcoming product before it arrives.

Your card details are securely authorised when the order is placed, but payment isn't captured straight away.

If the authorisation expires before the product becomes available, we may need to re-authorise your card closer to dispatch. If this happens, we'll contact you and send a payment link.

No. Pre-order and in-stock items must be ordered separately.

Our checkout will not allow pre-order and in-stock items to be purchased together in the same order.

To purchase both, please place one order for your in-stock items and a separate order for your pre-order items.

Pre-order items will only be charged once they arrive and are ready for dispatch.

Due dates are supplied by manufacturers and can change frequently. Unfortunately, releases are sometimes delayed beyond the original estimated date.

We aim to keep due dates as accurate as possible, but we rely on information supplied by manufacturers and cannot always provide an updated delivery estimate.

Prices can change due to supplier pricing, exchange rates and shipping costs.

If the price of a pre-order item changes, we will notify you before processing the order.

Please submit a return request through your order details page within 30 days of receipt, including photos showing the issue.

Once authorised, we'll provide a prepaid return label. After the item has been received and inspected, we'll arrange a repair, replacement or full refund as appropriate. Return postage is covered by us for confirmed faults.

Minor issues, such as a small part like an antenna being intact but slightly out of position, aren't treated as a fault if they can be corrected by hand. Handmade models may also have minor cosmetic variations that aren't considered defects.

Please see our Returns Policy for full details.

Submit a return request through your order details page within 14 days of receipt.

The item must be unused, undamaged and in its original packaging. We refund the item cost only; original delivery and return postage are your responsibility.

Please contact us as soon as possible at sales@aviationretaildirect.com or use the Contact Us page.

• You may request cancellation of the full order or individual items.
• Orders already dispatched before cancellation will be treated as returns.
• Postage and return costs will not be refunded for dispatched items.

Once your order is ready for collection, you'll receive an email confirmation.

Please don't attempt to collect your order before receiving this confirmation.

Orders must be collected within 7 days of the ready-for-collection notification. Please bring your order confirmation. If somebody is collecting on your behalf, they'll also need valid photo ID.

If an order isn't collected within 7 days of the ready-for-collection notification, we may cancel it and issue a refund with a restocking and administration fee deducted.

The fee is 20%, subject to a minimum of £5 and maximum of £30, to cover the cost of returning the item to stock.

We'll always try to notify you before this happens.

If you need more time, email sales@aviationretaildirect.com before the 7 days are up.

We're happy to hold an order longer where agreed, but the extension must be confirmed in writing by email.

We accept a range of secure payment methods at checkout. The payment options currently enabled on our store are shown below.

Available payment methods may vary depending on your location, device and order.

Orders are not dispatched until payment has cleared. Payments are processed securely through our checkout.

We regularly review our prices to keep them competitive. While we don't operate a blanket price-match guarantee, we're always interested to hear if you've found the same item advertised for less elsewhere.

If you'd like us to take a look, contact hasan@aviationretaildirect.com .

We aim to combine competitive prices with genuine stock, clear returns policies, secure payments and reliable customer service.

Yes. Prices may change without notice because of supplier pricing changes, exchange-rate fluctuations and shipping cost variations.

If a pre-order item's price changes, we'll notify you before processing the order.

Customs duties, import taxes, brokerage fees and other charges collected by customs authorities or couriers are the customer's responsibility and are not refundable by Aviation Retail Direct.

This also applies where an order is returned, cancelled, replaced or reported as faulty, because these charges are collected by third parties rather than Aviation Retail Direct.

EU orders: where VAT has been collected through the IOSS scheme and has already been remitted, it cannot be refunded by Aviation Retail Direct.

If you're unsure about the taxes or import charges that may apply to your destination, please check your local customs requirements before ordering.

US import tariffs are included in the price you pay at checkout. However, depending on the courier and how your order is processed through customs, additional import handling or brokerage fees may sometimes be charged separately by the courier on delivery. This is outside our control.

Any such charges are the buyer's responsibility and are non-refundable, including in the event of a return, faulty item or cancelled order, as they are set by customs authorities and couriers rather than Aviation Retail Direct.

If you're unsure whether additional fees may apply, please contact us before purchasing.

For most eligible orders shipped to the EU with a goods value of €150 or less, VAT is collected at checkout through the IOSS (Import One-Stop Shop) scheme. Where IOSS VAT has been collected, you should not normally be charged VAT again on delivery.

For orders over the €150 IOSS goods-value limit, VAT and any applicable import charges are not collected by us at checkout and may instead be payable by the recipient on delivery.

Books may also be shipped without VAT being collected at checkout. In these cases, the recipient is responsible for any applicable local VAT, customs charges and handling fees on delivery.

Please note that IOSS VAT already collected is non-refundable once remitted, even if the order is later returned, faulty or cancelled. Please see our Returns Policy for full details regarding international returns.

Yes. If you're experiencing technical issues, having difficulty finding a product or having problems placing an order, please contact hasan@aviationretaildirect.com and we'll be happy to help.

Orders placed before the launch of our current website are stored on our previous systems and cannot be displayed in your current account.

If you have a question about an older order, contact hasan@aviationretaildirect.com .