Terms & Conditions

Terms and Conditions

These Terms and Conditions apply to all transactions made on this website. By using this site or placing an order, you confirm that you accept these Terms and Conditions and our Privacy Policy.

Our Privacy Policy forms an integral part of these Terms. Please review it before placing an order.

Please read these Terms carefully and keep a copy for future reference.

1. Interpretation

In these Terms and Conditions (“Terms”), the following definitions apply:

Buyer / You: the person, firm, or company purchasing Goods from the Company.
Company / We / Us: ARD.COM (UK) Limited, trading as Aviation Retail Direct.
Contract: the agreement between the Buyer and the Company for the supply of Goods, incorporating these Terms, the Returns Policy, and the Privacy Policy.
Goods: any goods agreed to be supplied by the Company under the Contract.

References to statutes include any amendments or replacements from time to time.

2. The Contract

Each order placed through the website constitutes an offer by you to purchase Goods subject to these Terms. A Contract is formed once we accept your order (for example, by dispatching the Goods or issuing an order confirmation).

These Terms apply to the exclusion of any other terms the Buyer may seek to impose. No terms contained in any purchase order or other document provided by the Buyer shall form part of the Contract unless expressly agreed by us in writing.

3. Delivery and Availability

All delivery dates provided are estimates only.

Where no delivery date is specified, delivery will take place within a reasonable time.
All Goods are subject to availability and may be withdrawn at any time.
If we are unable to supply Goods for any reason, we will not charge you for those Goods and will refund any amounts already paid.

We are not responsible for any additional losses resulting from non-availability.

4. Claims, Shortages, and Incorrect Goods

4.1 Damaged Goods

If Goods arrive damaged, please notify us as soon as reasonably possible, and in any event within 30 days of delivery, so that we can investigate and arrange the appropriate remedy in line with your rights under the Consumer Rights Act 2015. Where practical, please also note any visible damage on the carrier's delivery note.

4.2 Shortages

The Buyer should check the number of packages received against the delivery documentation at the time of delivery where reasonably possible.
Any shortage should be noted on the delivery documentation and reported to us within 7 days of delivery, so that we can investigate the matter promptly.
This notification period does not affect or limit any statutory rights the Buyer may have under applicable consumer law.

4.3 Incorrect Goods

If incorrect Goods are supplied, please notify us within 14 days of delivery. We will arrange a replacement or refund in line with our Returns Policy.

4.4 Handmade Models – Minor Cosmetic Imperfections and Variations

Certain products sold by us, including 3D Design Deck models and Sky Classics/Western, are handmade and individually produced. Due to the nature of the handmade production process, minor cosmetic imperfections, variations and inconsistencies may occur.

These may include, but are not limited to:

Small surface marks, blemishes or imperfections;
Minor paint or colour variations;
Slight differences in finish or detailing;
Small imperfections in printing, moulding or surface texture;
Minor variations in the positioning, alignment or finish of small parts or details;
Minor differences between individual models of the same product; and
Other small cosmetic or handmade characteristics associated with the production of the model.

Such minor handmade characteristics are to be expected and, where they do not materially affect the overall appearance, construction or intended use of the product, will not ordinarily be considered a defect.

Customers should therefore be aware before purchasing that handmade models may not be completely uniform or cosmetically flawless.

We inspect products before dispatch; however, we cannot guarantee that handmade models will be entirely free from minor cosmetic imperfections or variations.

This section does not affect your statutory rights. If a product is faulty, materially damaged, not as described, or otherwise does not meet the requirements of applicable UK consumer law, you may be entitled to a remedy in accordance with your legal rights.

4.5 Minor Adjustments on Arrival

Some products include small, delicate parts (such as antennas, aerials, probes, landing gear components, or other fine accessories) that may shift slightly in transit. Where such a part is intact and can be corrected by hand without tools, repair, or replacement, this will not ordinarily be considered a defect. This clause applies to all products, not only handmade items.

This clause does not apply where a part is broken, missing, or damaged, or where the issue affects the product's construction or intended use, and does not affect your statutory rights where a product is genuinely faulty, materially damaged, or not as described.

5. Returns and Refunds

Returns, cancellations, and refunds are governed by our Returns Policy, which forms part of these Terms.

Key points include:

Change-of-mind returns must be requested within 14 days of receiving the Goods.
For change-of-mind and wrong-item/scale returns, only the item cost is refunded; return postage (and, where applicable, original delivery charges) is the Buyer's responsibility.
Sale items and pre-ordered items are non-returnable, unless faulty, damaged, or incorrect.
Goods must be returned unused and in a re-saleable condition.
Refunds are processed to the original payment method within 14 days of approval.
Different terms apply to international orders and to items purchased in-store — see the Returns Policy for details.

Please refer to the Returns Policy for full details.

6. Risk and Ownership

Risk in the Goods passes to the Buyer on delivery.

Ownership of the Goods remains with the Company until full payment (in cleared funds) has been received for:

the Goods, and
any other sums owed by the Buyer.

Until ownership passes, the Buyer must:

hold the Goods as bailee for the Company,
store them separately and clearly identifiable as Company property,
not remove or deface identifying marks, and
keep the Goods insured with the Company’s interest noted.

7. Price and Payment

Payment in full is required before dispatch.

Prices shown at checkout are the total prices payable at the time of ordering and include VAT where applicable.

We reserve the right to correct pricing errors or adjust prices to reflect supplier price changes, taxes, duties, or errors. If a price changes after you place an order, you will be notified and given the option to cancel.

Payment card details are processed securely by third-party payment providers and are not stored by us. For more information, please see our Privacy Policy.

8. Privacy and Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy, which explains:

what data we collect,
how it is used,
how long it is retained, and
your rights in relation to your personal data.

By using this website or placing an order, you agree to this processing.

9. Limitation of Liability

To the fullest extent permitted by law:

our total liability shall not exceed the value of the Goods purchased, and
we shall not be liable for indirect, consequential, or economic losses, including loss of profit or business.

Nothing in these Terms limits liability where it would be unlawful to do so.

10. Force Majeure

We will not be liable for any delay or failure to perform our obligations where the delay or failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, fire, flood, war, civil disturbance, industrial disputes, government restrictions, transport disruption, or significant supplier or supply-chain disruption.

Where such circumstances occur, we will take reasonable steps to minimise any delay and will keep the Buyer informed where the circumstances materially affect their order.

If the circumstances continue for a prolonged period and we are unable to fulfil the order, we may cancel the affected order and refund any amounts paid, in accordance with applicable consumer law.

11. General

You must be at least 18 years old to place an order.
Delivery is available within the UK only, unless otherwise stated.
These Terms do not affect your statutory rights.

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

13. Collection Policy

This Collection Policy applies to all orders placed with the Pick Up In Store option and forms part of our Terms and Conditions.

. Order Collection

All orders must be placed and paid for in full online before collection.
You will receive an email confirmation once your order is ready for collection.
Please do not attempt to collect your order until you have received this notification.

. Collection Timeframe

Orders must be collected within [30 days] of the “ready for collection” notification, unless otherwise agreed in writing.
If an order is not collected within this timeframe, we reserve the right to cancel the order and issue a refund in accordance with our Returns Policy. (A restocking fee of 20% will be applied if cancelled)

. Identification and Verification

You may be required to present:
- your order confirmation (digital or printed)
If a third party is collecting on your behalf, they must provide:
- the order confirmation, and
- their own valid photo ID.

We reserve the right to refuse collection if satisfactory identification cannot be provided.

. Condition of Goods

Goods should be inspected at the time of collection.
Once Goods have been collected, they will be treated as delivered for the purposes of risk and liability.

. Uncollected Orders

Orders not collected within the stated timeframe may be:
- cancelled, and
- Refunded to the original payment method, minus any applicable costs. (restocking fee)
We are not responsible for any loss arising from failure to collect within the required timeframe.

. Returns After Collection

Once collected, Goods are subject to our standard Returns Policy.
Sale items and pre-ordered items are non-returnable unless faulty, damaged, or incorrect.

12. Governing Law

These Terms, together with the Returns Policy and Privacy Policy, are governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 18 September 2026